Frequently Asked Questions
Everything you need to know about shopping with ArcShop.
What is the standard shipping timeframe for my order?
Orders at ArcShop are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number via email as soon as your package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal, and a prepaid shipping label will be provided for your convenience.
How do I ensure I am ordering the correct size?
Every product page features a detailed 'Size Guide' button. We provide specific measurements for each garment and model information to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
ArcShop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are your clothing materials ethically sourced?
Sustainability is a core value at ArcShop. We partner with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials like organic cotton and recycled polyester whenever possible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the 'Cancel Order' link in your confirmation email.